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Privacy Policy

Last updated: March 2025

1. Introduction

RutuFruits (“we,” “us,” or “our”) is a premium Alphonso mango brand based in Pune, Maharashtra. We are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the minimal data we gather when you interact with our website at rutufruits.in or purchase from us via WhatsApp.

2. Information We Collect

  • Order information: Your name, phone number, and delivery address, shared voluntarily by you via WhatsApp when placing an order.
  • Payment information: All payments are processed securely by Razorpay. We do not receive or store your card details, UPI credentials, or banking information.
  • Contact form data: Name, phone number, and message submitted via our /contact page.
  • Device & analytics data: Standard browser and device information collected via cookies for analytics purposes only. No personally identifiable data is collected through analytics.

3. How We Use Your Information

  • To process, confirm, and deliver your order.
  • To send order updates and delivery notifications via WhatsApp.
  • To process returns, refunds, and resolve complaints.
  • To respond to your inquiries submitted via our contact form.
  • To improve our website and services using aggregated, anonymised analytics.

4. Data Sharing

We do not sell, rent, or share your personal data with third parties for marketing purposes. Data is shared only with:

  • Razorpay: Our payment processor. Subject to Razorpay's Privacy Policy.
  • Delivery partners: Only your name, phone number, and delivery address are shared as required to complete delivery.

5. Return Policy

We stand behind every dozen we ship. Our return policy is “no questions asked.”

  • If you receive damaged, bruised, or incorrect fruit, share a photo on WhatsApp: +91XXXXXXXXXX
  • We will process a full refund or replacement within 24 hours of photo receipt.
  • Refunds are credited to the original payment method within 5–7 business days of approval.
  • No paperwork, no lengthy forms. One WhatsApp message is all it takes.

6. Cancellation Policy

You may cancel your order at any time before dispatch by messaging us on WhatsApp. Once your order has been dispatched, cancellations are not possible — however, you may return the shipment under our Return Policy above.

7. Shipping Policy

RutuFruits currently delivers within Pune, Maharashtra. Delivery timelines are communicated personally on WhatsApp after your order is confirmed. We prioritise same-day or next-day delivery during peak season to ensure peak freshness.

8. Payment Security

All payments are processed via Razorpay, a PCI DSS-compliant payment gateway. We do not store, process, or transmit any payment card data, UPI IDs, or banking details on our servers. Payment links are generated securely and expire after use.

9. Contact for Privacy Concerns

For any privacy-related questions or requests, please reach out:

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The date of the most recent revision appears at the top. Continued use of our website or services after any changes constitutes your acceptance of the revised policy.